General Terms & Condition Book My Holiday

General Terms & Condition – Book My Holiday
General Terms & Condition Booking conditions All bookings, changes, alterations, and cancellations must be made in writing. The Prices include taxes and VAT.

Validity of Prices

Book My Holiday guarantees that there will be no changes in the prices of confirmed, paid and booked tours. A detailed list of all services included in the tour price will be specified under each tour. Any extra expenses incurred by the client during the tour, for example use of hotel mini-bars, cost of alcoholic beverages, or any other services not mentioned in the itinerary etc. must be paid directly by the client to the hotel or other provider of such services, prior to departure.

Amendments to confirmed reservations Amendments are subjected to availability. Book My Holiday reserves the right to agree to amendments on tours and share additional cost details on amendments.

Refunds and unused services Travel arrangements cancelled or amended within 24 hours of your departure or once travel has commenced will not qualify for any refunds, nor can services be substituted for alternative arrangements. Unused services are nonrefundable.

Booking Confirmations

On payment of booking amount Book My Holiday will provide a details of domestic transfers and hotel reservations. This can be used as a supporting document for VISA application.

​Passport, visas, customs, currency, and health regulations Every participant is responsible for providing his/her own travel documents (i.e., passport, visa, vaccination certificates etc.). We recommend a careful examination of the customs/duty regulations and currency regulations for the respective destination(s). In case you need a VISA to travel to Finland we recommend you to apply at least 3 to 6 months before travel date.

Travel insurance

We at Book My Holiday recommend all our customers to have adequate travel insurance, also to include cancellation cover. Book My Holiday cannot be held responsible for loss of luggage, or other personal possessions, for personal injury, accident, or illness. In the event of personal injury, accident, or illness, Book My Holiday cannot make any refunds should the tour be partially cancelled or cancelled.

​VISA Application

Book My Holiday does not handle VISA application process for the guests. Book My Holiday provides a Booking Confirmation with a detailed Itinerary within the Nordics, which can be used as "Travel Itinerary Document" for VISA Application process. Please note that "Proof of Travel" document for VISA application usually also requires confirmed roundtrip reservation from home country which Book My Holiday does not provide. Book My Holiday is not responsible for VISA approval or rejection as it is sole discretion of the concerned authorities.

Cancellation

All cancellations must be made in written to thebookmyholiday@gmail.com The date of the cancellation shall be when we/ Book My Holiday receives it in writing​

Cancellation if made

From the date of booking until 61 days before your arrival date - EUR 750 per person or 25% of package price; whichever is higher

Between 60 and 31 days before your arrival date - 50% of tour package

Between 30 and 15 days before your arrival date - 75% of the tour package cost

Between 14 and 2 days before your arrival date - 100% of the tour package cost

Two days before start date or in case of NO SHOW (failing to avail tour package) - 100% of the tour package cost

In addition to the above, in case of cancellation of tour by either party, the amount spent by the Company on visas, medical insurance, Protector of Emigrants(POE) including administrative charges would be payable by the participant.

Cancellation by Book My Holiday Due to reasons by act of God/nature and reasons beyond our control, Book My Holiday reserves the right to cancel the tour. In this case, full amount paid to Book My Holiday will be refunded, but we will not be liable for any further claims.

Liability and responsibility of Book My Holiday We at Book My Holiday has the obligation to choose all services carefully and prepare the tour in the best way possible. In the unlikely event that services are not fully carried out due to an error through us at Book My Holiday, we reserve the right to provide equivalent services in compensation. In this case, further damage claims will not be accepted. Subject to this settlement, in case a breach of contract is committed by Book My Holiday, it becomes our direct liability to compensate for immediate loss or injury to the customer, provided that the breach was not caused by Force Majeure or the behavior of the client or a tour participant, and that it is a question of the non-performance of a promised service or an alteration of services which has less value than the service agreed upon in the original agreement. The amount of this liability is restricted by the sum of the agreed cost of the tour. Furthermore, the providers of the various services are basically personally liable to the client, in case the services are not being carried out in a satisfying way or to their full extent, contrary to the expectations.

The liability of the individual coach, taxi, shipping and other transport companies contracted by Book My Holiday for the purpose of organizing a tour, depends on the appropriate laws of the general conditions of business, on the contract’s obligations and on common usage. Any arising complaints must be directed to Book My Holiday immediately and confirmed in writing. In case complaints cannot be solved on the spot, they have to be directed to Book My Holiday in writing within 30 days after the termination of the tour. Later claims cannot be taken into consideration.

Activities Some of our tour packages include activities such as husky rides, and reindeer sledge, snowmobile safaris, ice fishing and similar. In this relation Book My Holiday acts as an agent only for the activity providers, thus Book My Holiday shall not under any circumstances be held liable for injury, damage, loss or accident caused by participation in or in connection with such activities.

Acceptance By paying the deposit the customer has accepted the general terms and conditions listed in this document, as a part of the agreement between Book My Holiday and the customer.